Why should you let your property through Mark-Nicholas Estates Limited?

Not only do we have an extensive range of properties available to let, our professional and friendly staff are always on hand to assist you making the letting process as easy, quick and as smooth as possible.

Viewings

If you wish to view any of our available properties which suit your requirements, a viewing can be arranged at a time to suit you. An experienced member of staff will attend the viewing allowing any questions or queries you may have to be answered in person.

Applying For A Property

Application forms will be provided at the viewing appointment for all applicants which need to be completed and received by our office along with appropriate Photographic Identification and, from 1st June 2019, a holding deposit equal to one week's rent.  Once these have been received by our office, this will reserve the property for you which, during this time, all other viewings will be on hold for 15 days.

Once your application is accepted (within the 15 day deadline) the holding deposit can either be refunded, or used towards the rent or security deposit.

If Mark-Nicholas Estates Ltd or the Landlord withdraws, the holding deposit is fully refundable within 7 days.

If the Applicant(s) withdraws during the application process, the holding deposit is non-refundable.

If the Applicant fails a Right to Rent check, the holding deposit is non-refundable.

If the Applicant(s) provides false or misleading information, the holding deposit is non-refundable.

If the Applicant(s) do not enter the agreement by the 15 day deadline, the holding deposit is non-refundable.

References

As our company policy, we are required, on behalf of the Landlord, to carry out full reference checks.

These include:

• A credit search of all applicants, including any guarantors if necessary.
• A full employer’s reference.
• A full current and/or previous Landlord reference.
• Photographic Identification is also required (passport and/or driving license).

Fees & Charges

• A holding deposit (up to 1 week's rent)
  
• A tenancy deposit of 5 weeks' rent
• A payment of up to £50 inc VAT to alter the tenancy agreement, when requested by a tenant, or reasonable costs incurred if higher
• Interest at a rate of 3% above the Bank of England’s base rate, for late payment of rent (which is more than 14 days overdue)
• A payment of £15 inc VAT for the replacement of a lost key or security device
• Payments associated with early termination of the tenancy when requested by the tenant
• Payments to service providers in respect of utilities, communication services, TV licence and council tax
• Other payments, permitted under appropriate legislation, including damages

 

Rent

Rent is due, in advance, per calendar monthly and is paid via standing order which is set up on the day you commence your tenancy. Your rent is then paid from your bank account directly to ours ensuring peace of mind that your rent is paid on-time.

Deposit

A deposit is always required on any of our properties and is equal to 5 weeks rent. This is paid on the day you commence your tenancy and is held in a recognised government scheme if the property is managed by us. If the property is not managed by Mark-Nicholas Estates Ltd, your deposit is passed to the Landlord to place in a recognised government scheme.

A deposit is required to cover any damages, cleaning expenses or breakages, etc once you vacated the property.

Vacating Your Rented Property

A full one months notice in writing is required when you want to vacate your rented property. This needs to be received before your rent date at least one full month before you wish to leave. 





Mark-Nicholas Estates Ltd IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

·         We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

 

·         We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

 

·         If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

 

·         We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.